Bank of Tucson
  • 08-Jan-2018 to 31-Jan-2018 (MST)
  • Tucson, AZ, USA
  • Salary is commensurate with experience
  • Hourly
  • Full Time

We offer a competitive compensation and benefits package including a 401K plan.

Client Service Specialist (Bank Teller)
Tucson, AZ

Bank of Tucson is seeking a Client Service Specialist (Bank Teller) to join their dynamic team in Tucson (6400 N. Oracle Road)! As a Client Service Specialist you will provide a high level of customer service and operational support to bank clients by accurately and efficiently processing and recording routine transactions including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. At the same time, you will promote and advise on the bank's products and services. You may provide coverage and relief in a variety of operational areas, as needed, which may include customer service and/or new accounts.


Essential Duties and Responsibilities:

  • Provide clients with account, product and service information in response to inquiries; resolve problems in an accurate and timely manner to ensure quality service and client retention.
  • Researche, analyze and resolve operational problems on client accounts and provides suggestions regarding various Bank services and products.
  • Independently open new deposit accounts for clients.  Explain and review all account documentation and assume responsibility for proper documentation execution.  Send documentation to client and follow up on receipt.
  • Perform teller duties of processing, paying and receiving transactions, preparing and processing incoming and outgoing wire transfers, foreign drafts and accept and verify large merchant transactions.  Ensure client and teller transactions are encoded.
  • Provide operational support to Bank officers regarding their client accounts.  Researche transactions and resolve errors.
  • Input, update and maintain client records and files on the Banks core processing system.
  • Processe and follow up on new check orders, credit card requests, etc.
  • Understand and adhere to the Bank's Bank Secrecy Act policy and procedures and "know your customer/enhanced due diligence" guidelines.
  • Bring any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer.
  • Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
  • Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
  • May perform other duties as assigned.


Basic Requirements:

  • A high school diploma or equivalent is required.
  • A minimum of 1-5 years' experience in a client service or operations management function of a bank or financial institution.
  • General knowledge of bank product and services and support systems.
  • Strong client service and sales skills.
  • Ability to manage multiple projects and to work independently.
  • Excellent written and communication skills, including ability to deal professionally with branch issues, problems, and questions.
  • Excellent attention to detail and accuracy; good organizational, research and follow-up skills.
  • Ability to interact with all levels of clients, staff, and management.
  • Ability to work successfully in a deadline driven, team environment.
  • Strong Jack Henry Silverlake skills.
  • Proficient in Microsoft Word, Excel, Outlook.


Please consider joining our DYNAMIC, friendly team!  It takes only a few minutes to check-out this great opportunity and apply!

Bank of Tucson is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We offer a competitive compensation and benefits package including a 401K plan.

Bank of Tucson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Pre-employment background screening is required for all positions.


Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Bank of Tucson
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